Question 1

How do I get my roses ready to arrange in a vase?

Accepted Answer

Make a fresh 1 inch cut at the bottom of each rose stem and remove all bottom leaves and place in a vase with clean water and flower food. Allow your roses to fully hydrate before removing any damaged unwanted outer petals. Have fun arranging your roses your way !

Question 2

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

What can I do if my order is delayed?

Accepted Answer

If your order is delayed, reach out to our support team with your order number. We’ll help track it down and ensure it gets to you as soon as possible!

Question 5

What should I do if I received a damaged item?

Accepted Answer

If you received a damaged item, please contact our customer support team immediately, within 3 days of receiving your gift, with your order number and a photo of the damaged item. We will assist you with a replacement or refund.

Question 6

How long will it take for my gift to arrive?

Accepted Answer

Your thoughtful gift will arrive in 2-5 business days, ensuring it’s fresh and perfect for your special someone!

Question 7

What should I know about shipping in extreme weather?

Accepted Answer

To protect your thoughtful gift, please let the recipient know when it’s arriving so they can bring it inside promptly, especially during extreme weather conditions. This ensures your roses and gifts stay fresh and perfect!

FAQ

Frequently asked questions